Methods (techniques) for the study of personality. Personal and business qualities of an employee Methods for determining personal qualities and characteristics
The business qualities of an employee are his ability to perform certain labor duties. The most important of them are the level of education and work experience. When choosing an employee, be guided by the benefits that he can bring to your company.
Personal qualities characterize the employee as a person. They become important when applicants for one position have business qualities on the same level. Personal qualities characterize the employee's attitude to work. Focus on independence: he does not have to do your job, but he must cope with his own to the fullest.
Business qualities | Personal qualities |
The level of education | Accuracy |
Specialty, qualification | Activity |
Work experience, positions held | ambition |
Labor productivity | Conflict-free |
Analytic skills | Fast reaction |
Rapid adaptation to new information systems | Politeness |
Fast learner | Attentiveness |
Attention to detail | Discipline |
Flexibility of thinking | Initiative |
Willingness to work overtime | diligence |
Literacy | Sociability |
Mathematical thinking | Maximalism |
Customer interaction skills | persistence |
Skills business communication | Resourcefulness |
Planning Skills | Charm |
Report preparation skills | organization |
Oratorical skills | Responsible approach to work |
Organizational skills | Decency |
Enterprise | Devotion |
Professional Integrity | integrity |
scrupulousness | Punctuality |
Ability to handle multiple projects at the same time | Determination |
Ability to make quick decisions | self control |
Ability to work with large amounts of information | Self-criticism |
strategic thinking | Independence |
Striving for self-improvement | Modesty |
Creative thinking | Stress tolerance |
Negotiation / Business Correspondence | Tact |
Ability to negotiate | Patience |
Ability to express thoughts | exactingness |
The ability to find mutual language | industriousness |
Ability to teach | Self confidence |
Teamwork skills | Equilibrium |
The ability to win people over | purposefulness |
The ability to convince | Honesty |
Good external data | Energy |
Good diction | Enthusiasm |
Good physical form | ethics |
The choice of qualities
If more than 5 characteristics are entered in the resume, this is a signal that the applicant is not able to make a competent choice. Moreover, the standard “responsibility” and “punctuality” have become commonplace, so if possible, ask what these mean. general concepts. A striking example: The phrase "high performance" may mean "the ability to work with a large amount of information", while you were counting on "willingness to work overtime."
Such general concepts as "motivation to work", "professionalism", "self-control", the applicant can reveal in other expressions, more specifically and more meaningfully. Pay attention to incompatible qualities. To verify the honesty of the applicant, you can ask to illustrate with examples the characteristics indicated by him.
Negative qualities of an employee
Sometimes they are also included in the resume by the job seeker. In particular, such as:
- Hyperactivity.
- Excessive emotionality.
- Greed.
- Vindictiveness.
- Impudence.
- Inability to lie.
- Inability to work in a team.
- Restlessness.
- Touchiness.
- Lack of work experience/education.
- Lack of sense of humor.
- Bad habits.
- Passion for gossip.
- straightness.
- self-confidence.
- Modesty.
- Weak communication.
- The desire to create conflict.
An applicant who has written negative qualities in a resume can be honest, or maybe reckless. Such an act does not justify itself, but if you want to know the possible problems with this applicant, ask him to list his negative qualities. Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light. For example, restlessness indicates easy adaptation and quick switching from one task to another, and straightforwardness indicates the benefits that he can bring when making a deal.
Be ready to give the person an opportunity to rehabilitate himself and present negative qualities in a favorable light.
Qualities for different professions
Certain professional qualities are needed in almost all activities. You can make it easier for applicants and at the same time narrow their circle by entering information about the desired characteristics in the job advertisement. For an employee in the field of promotion or entertainment, the main qualities are communication skills, the ability to work in a team, and win people over. The list of winning qualities will also include: charm, self-confidence, energy. In trade list best qualities will look like this: flexibility of thinking, customer interaction skills, ability to negotiate, work in a team, as well as quick response, politeness, perseverance, activity.
A leader in any field should be characterized by such professional qualities as organizational skills, the ability to find a common language and work in a team, resourcefulness, conflict-free, charm and the ability to teach. Equally important are the ability to make quick decisions, self-confidence, attentiveness and balance.
The strengths of an employee working with a large amount of data (accountant or system administrator): attention to detail, accuracy, quick learner, attentiveness, organization and, of course, the ability to work with a large amount of information.
The characteristics of a secretary include a variety of positive qualities: customer interaction skills, business communication, literacy, the ability to negotiate and business correspondence, the ability to do several things at the same time. Also pay attention to good external data, attentiveness, tact and balance, diligence. In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.
In any profession, responsibility, attentiveness and stress resistance are useful. But the applicant, inscribing such qualities in the resume, does not always take them seriously.
Evaluation of the professional qualities of an employee
To avoid wasting time and money testing new employees, sometimes companies evaluate them before hiring. For this, even special personnel assessment centers have been created. A list of grading methods for those who prefer to do it themselves:
- Letters of recommendation.
- Tests. This includes conventional aptitude and aptitude tests, as well as personality and background tests.
- Examination of the knowledge and skills of the employee.
- Role play or case studies.
The role-playing game will help you find out in practice whether the applicant is right for you. Act out a day-to-day situation for his position and see how he copes. For example, evaluate his customer interaction skills. Let the buyer be your competent employee or yourself, and the applicant will show what he is capable of. You can set a goal for him to achieve during the game, or simply observe the style of work. This method will tell a lot more about the applicant than the column "Personal qualities" in the resume.
When determining the evaluation criteria, you can be based on business qualities: punctuality, potential quantity and quality of work performed, experience and education, skills, etc. For greater efficiency, focus on the qualities necessary for the position for which the candidate being evaluated is applying. To be confident in an employee, consider his personal qualities. You can independently conduct an assessment in the form of a rating of candidates, placing + and - according to certain criteria, distributing them by level or awarding points. Avoid scoring errors such as bias or stereotyping, or overweighting one criterion.
What are the most significant positive qualities of a person's character for work and a comfortable life in society? How best to describe yourself and what to include in your resume? Let's figure it out. In order to know our virtues in person, we have prepared a list of positive qualities to characterize a person.
Accuracy
It is a desire for order and cleanliness. Accuracy is manifested in external neatness, caring attitude to things, accuracy and thoroughness in business. This trait is more inherent in women, so it is especially important for a man to develop the habit of creating and maintaining cleanliness. Remember: the order in the house is the order in the head.
Thrift
This is a caring attitude to the available benefits, no matter your own or someone else's. It's about not only about material things, but even about the spiritual forces and vital energy of a person. This quality allows you to optimize the consumption of any resources, to achieve more by saving less.
Unselfishness
This is the lack of desire for profit. Selfish people are driven only by personal gain. Sincere and selfless people do not care about their own benefit, they will help and will not demand anything in return, so they are trusted much more.
Politeness
Respectful attitude towards others. Is always. Even in cases where the situation is not conducive to courteous and tactful treatment. By the way, this quality annoys boors. They want to quarrel, but a polite person does not come into conflict with them. Politeness and cursing for the belt shuts up, and conquers the city!
Loyalty
This is devotion, but not only in relation to close people, but also to one's own worldview, ideas and views. This is an important side of the relationship between a man and a woman, because such a negative trait as jealousy is associated with it. Loyalty speaks of the reliability and constancy of a person with this quality.
upbringing
These are good manners and the ability to behave in society. A well-mannered person is polite to others, regardless of their social status. This is knowledge and implementation of the rules of behavior in society, respect for other people's property, nature, society. For an educated person is never ashamed.
Discipline
It is the ability to follow rules and regulations. A disciplined person not only strictly observes the established rules, but also knows how to manage his own time in such a way that it is enough for all important things.
Kindness
This is a kind and caring attitude towards people. Responsiveness and attentiveness towards others, the desire to help and rescue from difficult situations without expecting anything in return. This quality does not bring immediate benefits, but those around him appreciate it, and the kindness shown is often answered with the same kindness and care.
Friendliness
This is a benevolent attitude towards others. This is not only an opportunity to build friendly relations with any person, but also the ability to behave openly and sympathetically towards people. A friendly person strives for mutual pleasant communication, therefore he has not only true friends, but also a lot of useful acquaintances.
Sociability
It is the ability to make contacts. A person who does not have communication barriers easily enters the team and makes friends. We live in a society, so the ability to communicate with others is useful in any area of life. A person with this quality will never be left alone.
A responsibility
This is the ability of a person to be responsible for what he is entrusted with, the ability to make difficult decisions and evaluate their consequences. Husbands are responsible for wives, mothers for children, employees for professional tasks. A person who is not afraid to take responsibility for anything shows himself as an independent and mature person.
Responsiveness
This is a willingness to help, the ability to disinterestedly respond to a request, to help in a difficult situation. The advantage of this quality is not only in good attitude around, but also in self-perception of being a kind person.
Punctuality
This is compliance with rules and regulations. In life, this quality is more associated with the absence of delays, the ability to complete assignments on time, to comply with agreements. Especially appreciated in industries where "time is money". But do not neglect punctuality in other areas of life - its absence can be perceived as disrespect.
Determination
This is the willingness to make decisions, the ability to carry out the plan, without being shy and not succumbing to fears. Determination is the absence of the so-called paralysis of the will, when doubts interfere with activity. Closely associated with fortitude and courage. They say about decisive people: "He has an inner core."
Self-criticism
This is a sober self-assessment, an adequate perception of one's own views and activities. A self-critical person does not consider his own opinion to be the only true one, he has a sound attitude towards views from the outside. But you need to remember the golden mean, because excessive self-criticism indicates low self-esteem.
Modesty
It is the lack of intention to exalt oneself. It's nice to deal with people who have achieved a lot, and at the same time do not praise themselves at every turn. Modesty is not only the absence of boasting, but also tact in relation to others. This quality can manifest itself both because of respect for other people, and because of shyness.
Courage
It is the ability not to give in to fear. They say, brave man is not afraid of anything, but the complete absence of fear is not only recklessness, but also a syndrome of some mental abnormalities. Courage is the ability to act in spite of fears. As an example, firefighters may also be afraid of fire, but perform their professional duty without succumbing to fear.
Justice
It is correctness and impartiality. At the core this concept lie ideas about good and evil, the laws of retribution for good and bad deeds. Evaluating events, a fair person excludes predispositions and sympathies for someone. A person is just when he is objective.
Tolerance
This is tolerance for people. Tolerance does not allow dividing people into representatives of other nations, ethnic groups and religions. A tolerant person does not reject someone else's point of view, and is unlikely to allow himself to be rude to someone. Tolerance is a necessity of the modern world.
industriousness
It is the ability to have a positive attitude towards one's own work. Diligence is not only the willingness to give one's strength and personal time to the labor process, but also the ability to do it with pleasure. A person who systematically shirks from work and is not able to perceive his work with interest is the burden of the entire team.
Respect for others
This is a recognition of the value of other people's views. Respectful attitude towards others says that you see the personality in each person. AT labor processes this quality is mandatory, manifested in distance and subordination.
Confidence
This is a positive assessment of one's own qualities. Confidence is closely related to a person's ability to manage himself in ambiguous situations. A confident person knows his own worth, is not afraid public speaking, in a stressful situation, knows how to control himself. Looking at such a person, you might think: "He knows what he's doing."
perseverance
This is the ability to go to the goal. This quality is characteristic of strong people who do not succumb to difficulties and failures. Perseverance in achieving goals and implementing plans shows strength of character and unshakable spirit. Persistent individuals achieve heights on their own.
Honesty
This is openness, the inadmissibility of deception in relation to others. This quality speaks of decency, morality and strong character. An honest person always respects the interlocutor, therefore he tells him the truth, sometimes even unpleasant, but necessary.
Self-esteem
It's self respect and high mark their qualities, understanding of value and significance. A person with this quality is unlikely to decide on a low deed, deceit, or even ordinary abuse in a public place. This is below his dignity. For such a person, it is not even the opinion of others that is important, but their own assessment of their actions.
Sense of humor
This is the ability to perceive the situation from the comic side. Even better is to find this comic side in everything. It’s more fun to live like this, and it’s pleasant for people to communicate with such a person. A sense of humor is an indicator of a person's mental health. It is not known whether laughter increases life expectancy, but it can definitely save you from unnecessary sorrows.
Generosity
This is the willingness to share with others, absolutely not wanting to receive something in return. Generous people, for example, can do charity work - help those in need, donate funds to special funds. Even the most selfless people appreciate this quality, because it shows the breadth of the soul.
One of the most important components of a successful job search is a well-written resume. This small document is designed to distinguish the applicant from other applicants for the position and to interest a potential employer. It is important not only to accurately indicate age, education and work experience, but also personal qualities in the resume. Real life examples show that it is this information in recent times seriously pay attention to recruiters and managers. You can seek help from specialists or try to do it yourself.
Important nuances
Before choosing which personal qualities to indicate in a resume, examples and samples you need to study, familiarize yourself with the basic rules for filling out this section.
- Any information must be reliable and truthful. Deception will sooner or later be revealed anyway, so you should not lead by the nose either those around you or yourself.
- Personal qualities should be stated briefly and clearly. However, you should not use only hackneyed general phrases that do not carry any specific information for a potential employer.
- This section, like the entire resume as a whole, must be written correctly, without errors and colloquial vocabulary.
- As a rule, they are asked to indicate the five most important personal qualities, so there is no need to overdo it and list everything in a row. It is necessary to carefully analyze which particular traits of character or behavior can be useful for a particular profession or position. For example, an economist does not have to be creative at all, but the ability to get out of conflict situations is very useful for a salesperson.
Groups and templates
Personal qualities for a resume can conditionally be divided into several groups, each of which has its own template phrases.
- Work and official duties. These include: high efficiency and diligence, purposefulness or focus on results, analytical skills, determination, responsibility, ability to adapt, discipline.
- Relationships with people. Templates: sociability, friendliness, stress resistance and non-conflict, the ability to convince, the ability to work in a team, justice, politeness, competent speech.
- Creative thinking and development. Possible options: easy learning, desire for development, desire for self-improvement, creativity, creativity, resourcefulness.
- Character features. Typical expressions: perseverance, attentiveness, accuracy, activity, punctuality, decency, cheerfulness.
Personal qualities in a resume: examples of writing for some professions and positions
There are many template phrases that can be used when compiling a questionnaire. The employer carefully examines the personal qualities in the resume.
Leader example:
- focus on the result of the work of the whole team;
- the ability to persuade and direct; the ability to quickly analyze the situation and make decisions;
- stress tolerance;
- increased performance.
Accountant: attention to detail, scrupulousness when working with documents, the ability to easily learn and adapt when changing legal requirements, perseverance, decency.
Lawyer: literacy, the ability to find, memorize and analyze the amount of information, perseverance when working with documents, the ability to make decisions quickly, contact.
Secretary: pleasant and well-groomed appearance, competent speech and good diction, the ability to communicate, the ability to smooth conflict situations, promptness, accuracy.
It is very important to correctly describe personal qualities for professions that involve working with people (managers, salespeople, consultants, etc.). You can use the sample to write a resume.
Personal qualities (example): sociability, the ability to easily establish contact, the ability to convince, stress resistance, non-conflict.
First work
If the resume is compiled for the first time, and the column about labor activity there is nothing to fill in yet, then in the section on the personal qualities of a specialist it is better to indicate the following:
- desire to develop and improve;
- fast learner;
- good memory;
- activity;
- creativity and creative approach to work;
- desire to work in a team.
However, do not forget about the relevance of qualities for a particular place of work.
Nobody is perfect
From the information presented in the previous paragraphs, it is clear how to write personal qualities in a resume. The examples above will help you understand and correctly complete this section. But what if the employer asks you to state your shortcomings?
In no case should this item be ignored and left blank. Because perfect people simply do not exist. Reluctance to point out your weaknesses can alert a potential employer. In this regard, it should be remembered that some negative traits character or behavior for some professions are simply unacceptable, but for others they do not matter or, on the contrary, can be very useful.
So, let's look at personal qualities in a resume: examples, weaknesses in a favorable light:
- Excessive scrupulousness or perfectionism. For the organizer of the holidays or the animator, such a shortcoming, most likely, will greatly interfere with the work. But such an accountant or financier will be just a godsend for the manager.
- Excessive activity. For professions that require perseverance (analysts, accountants, economists, accountants, seamstresses, telephone operators, etc.), this is a big drawback, but for those who are expected to "roll mountains" (managers, salespeople, journalists, etc.) ), this negative quality is actually simply irreplaceable.
- Inability to deceive or deceive. For the seller, most likely, such a shortcoming will be significant, but an assistant manager with such a weak side will suit a potential employer.
- Having bad habits. Today, many firms and enterprises refuse to employ people who lead an unhealthy lifestyle, but a person who smokes cigarettes will fit quite harmoniously into the position of sales manager in a tobacco company.
- Appearance. For example, excess weight can be a huge disadvantage for many professions, but for a help desk dispatcher or a telephone operator taking taxi orders, such a disadvantage does not matter, because no one will see it.
Resume at the interview
When writing your description, you should take into account the likelihood that at the interview the applicant will be asked to confirm what was written with specific actions. Therefore, it is worth seriously considering what personal qualities to indicate in the resume.
Example: a person applying for the position of an analyst wrote about his ability to quickly find any information. At the interview, he may be asked to do this in order to make sure that he has this skill in practice.
Or another example: an applicant for the position of a sales manager who easily finds an approach to people may be asked to get to know each other and take the phone number from the first person they meet.
Such checks are now very popular and are used in hiring in many large companies.
Content
A well-written resume is the result of a successful job search. Many do not know what to write about personal qualities, how to stand out among applicants with this, to show up for potential employers with better side. The resume must indicate both valuable personal qualities.
Positive Qualities for a Resume
Showing strengths, highlight and describe 5-7 characteristics that clearly reflect your character. When choosing suitable ones from the list, it is important not to overestimate or underestimate self-esteem. Sensibly assess your candidacy and determine what character traits are needed for a particular position:
- activity;
- analytical warehouse mind;
- ambition;
- quick adaptation to change;
- attentiveness;
- politeness;
- discipline;
- friendliness;
- initiative;
- sociability;
- reliability;
- goal orientation;
- optimism;
- responsiveness;
- decency;
- punctuality;
- independence;
- ability to make quick decisions;
- stress tolerance;
- striving for self-improvement, development;
- creative approach to the tasks;
- the ability to get along with the team;
- the ability to convince;
- purposefulness;
- honesty.
Negative qualities
All people have flaws, and if you openly show your weaknesses to the employer, he will understand that you adequately assess your character.
Some negative qualities can be ideal for one type of work and categorically interfere with another activity.
The ability to recognize one's own negative character traits is always appreciated by the employer.
Honestly choose a few characteristics from the list below:
- trust only confirmed facts;
- gullibility to people, naivety;
- excessive demands on oneself and others;
- isolation, desire for solitude;
- slowness;
- inability to perform monotonous work;
- non-standard approach to solving problems, creativity;
- lack of skills and experience in certain activities;
- pedantry, scrupulousness;
- increased sense of responsibility;
- straightness;
- self-confidence;
- modesty;
- excessive activity.
Examples of personal qualities in a resume
Personal characteristics of a person are conditionally divided into groups and directions, which are applied depending on the position and vacancy. It:
- Attitude to work, business qualities. Personal characteristics for:
- conscientiousness;
- initiative;
- interest in studying the intricacies of the profession;
- performance;
- creativity;
- persistence;
- responsible attitude to assignments;
- diligence;
- perseverance.
- Attitude towards people. Personal qualities for a resume:
- politeness;
- flexibility in communication;
- goodwill;
- friendliness;
- sociability;
- responsiveness;
- ability to quickly find a way out stressful situations;
- ability to convince;
- justice;
- tolerance, respect for people;
- ability to work in a team;
- clear diction, literate speech.
- Character trait, attitude towards oneself. Personal characteristics for a resume:
- active;
- attentive;
- disciplined;
- cheerful;
- decent;
- punctual;
- punctual;
- self-critical;
- stress resistant;
- self-confident;
- plodding;
- honest.
- Attitude towards own and work things. Personal qualities of a person:
- careful;
- I always maintain order in the workplace;
- neat;
- neat.
Depending on the position for which the future employee is applying, suitable character traits are indicated. For example, for an analyst, an economist, the following qualities are suitable:
- pedantry;
- attentiveness;
- perseverance;
- a responsibility;
- accuracy;
- performance.
In an engineer's resume
In addition to professional skills, knowledge and abilities, indicate several personal virtues from the list:
- attentive;
- disciplined;
- result oriented;
- responsible;
- self-organized;
- independent;
- ability to concentrate;
- technical mindset;
- balanced;
- plodding;
- purposeful.
Strengths in a lawyer resume
This profession is associated with defending the interests of people and helping to solve problems, so applicants must meet strict requirements. List of suitable qualities:
- attention to detail;
- friendly attitude towards people;
- logical thinking;
- defending a certain point of view;
- the ability to quickly win over an interlocutor;
- the ability to consciously conduct a dialogue;
- justice;
- desire for development;
- self confidence;
- the ability to find a way out of difficult situations;
- the ability to clearly convey one's point of view;
- resistance to conflict situations.
In an accountant's resume
Applicant for this position must have financial literacy be able to manage the company's money. Choose a few personal, suitable options from the list:
- careful;
- attentive to detail;
- executive;
- loyal;
- non-conflict;
- responsible;
- organized;
- punctual;
- scrupulous;
- capable of learning;
- stress resistant;
- plodding;
- vigorous.
sales manager
In order to get this job, you must have the following personal qualities:
- adequate self-esteem;
- politeness;
- high responsibility;
- competent speech, clear diction;
- initiative;
- communication skills;
- loyalty;
- multitasking;
- non-standard approach to solving tasks;
- sociability;
- result orientation;
- positive thinking;
- presentable appearance;
- punctuality;
- the ability to learn and memorize large amounts of information;
- stress tolerance;
- diligence;
- self confidence;
For executive resume
To get a leadership position, you must highlight the following qualities:
- fast analysis;
- building communications;
- flexibility of thinking;
- interest;
- multitasking;
- observation;
- persistence;
- organizational skills;
- focus on getting the desired result;
- entrepreneurial skills;
- exactingness;
- the ability to inspire and lead;
- energy;
- independent decision making.
Positive qualities for a driver
The main personal qualities of the candidate:
- polite;
- attentive to the details;
- flexible in communication;
- communicable;
- loyal;
- responsible;
- decent;
- prudent;
- punctual;
- stress resistant;
- tolerant.
administrator
An energetic warehouse of character is suitable for this position. Employers pay attention to applicants who have the following advantages:
- quick adaptation in non-standard situations;
- high performance;
- competent speech;
- bringing to a result;
- love of life;
- initiative;
- sociability;
- learnability;
- organization;
- a responsibility;
- positive attitude;
- stress tolerance;
- ability to work in a team;
- purposefulness.
Seller
For the employer for this position, applicants with the following characteristics are valuable:
- ambitious;
- polite;
- diplomatic;
- having a presentable appearance;
- initiative;
- having the ability to listen and hear;
- communicative;
- team oriented;
- responsible;
- positive attitude;
- independent;
- striving for professional and personal development;
- stress resistant;
- patient;
- hardworking;
- self-confident;
- purposeful;
- vigorous.
Common mistakes
When compiling a list of positive and negative qualities in a resume, be extremely careful. The choice of characteristics is determined by the desired position and the internal culture of the company.
It is important that these personality traits are perceived in a positive aspect, and not as shortcomings.
For example, it is undesirable for an accountant leadership skills and charisma, and in a creative team, pedantry and modesty will be a “minus”.
To avoid mistakes in the description of personal qualities in the questionnaire, follow:
- Do not use only template phrases. Convey in your own words, in a restrained manner, personal traits of character. Exclusively for creative professions, humor and creativity can be used in a resume.
- Do not specify more than 5 characteristics. Try to avoid vague, generalized phrases, such as talented, responsible. It is better to choose an individual character trait that is exactly suitable for you and the desired position.
- Draw the attention of the employer to personal qualities that are easy to immediately check, for example, energetic, sociable.
- Giving a characteristic of negative qualities, you should not evade the answer. It is better to name several options and indicate how you work on them, how you improve your character.